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Daines Kapp Insurance Brokers Ltd
Daines Kapp House,
4 Baldock Street,
Ware, Hertfordshire, SG12 9DZ

T: 01920 484844

E: [email protected]

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March 2026
Cybercrime: The Silent Threat to UK SMEs


Key Takeaways

  • 43% of UK businesses experienced a cyber breach or attack in the past year, according to the UK Government’s Cyber Security Breaches Survey — with SMEs disproportionately targeted due to weaker defences.
  • Phishing remains the primary attack vector, accounting for 85% of reported incidents. Ransomware attacks against UK businesses exceeded 19,000 last year, with average downtime of 21 days per incident.
  • The five Cyber Essentials technical controls — firewalls, secure configuration, user access control, malware protection, and patch management — provide a baseline defence that significantly reduces exposure to the most common attacks.
  • Cyber insurance responds where defences fail: covering immediate incident response costs, business interruption losses, regulatory fines, third-party liability, and cyber crime including fraudulent payment diversion.
  • For UK SMEs, the path to resilience runs through three stages: Foundation (implement the five controls), Build (add monitoring and staff training), and Maintain (test, update, and review regularly).

It begins, most of the time, with an email. A message that looks, at first glance, entirely routine — a supplier request, a payment update, an invitation to review a shared document. Someone in the business clicks a link. Within hours, the company’s systems are compromised. Within days, data has been exfiltrated, operations are at a standstill, and the business is staring at costs it had never budgeted for: forensic investigation, legal advice, customer notification, regulatory engagement, and the sheer operational disruption of rebuilding from a cyber incident that could have been prevented.

This is not a hypothetical. The UK Government’s Cyber Security Breaches Survey found that 43% of UK businesses experienced a cyber breach or attack in the past year. For small and medium-sized enterprises — the businesses that form the backbone of the UK economy — the consequences of a serious cyber incident can be existential in a way that simply does not apply to larger organisations with dedicated security teams, incident response plans, and deep financial reserves. Yet SMEs remain, on average, significantly less well-protected than the risks they face would warrant.

Understanding the threat landscape, establishing the right technical baseline, and having appropriate insurance in place are the three components of a proportionate response. This article addresses all three.

Anonymous hooded hacker representing cybercrime threat to UK businesses
SMEs are targeted by cybercriminals precisely because they are perceived as having weaker defences — yet the consequences of a serious incident can be existential.

The threat landscape for UK SMEs in 2026

Cybercrime is not random. Attackers are methodical, and they go where the returns are highest relative to the difficulty of attack. For that reason, the assumption that small businesses are too insignificant to be targeted is dangerously wrong. SMEs are targeted precisely because they are perceived as having weaker defences than enterprise organisations — and because they often hold data, financial accounts, or supply chain access that has real value.

Phishing — the use of deceptive emails, messages, or websites to trick employees into revealing credentials or authorising fraudulent actions — accounts for 85% of reported cyber incidents. It remains the primary entry point for attackers because it requires minimal technical sophistication and exploits human behaviour rather than technical vulnerabilities. A well-crafted phishing email targeting a finance team member responsible for payment authorisation can result in significant direct financial loss in a single transaction.

Ransomware is a more disruptive category of threat. Ransomware attacks against UK businesses exceeded 19,000 in the past year. In a ransomware incident, attackers encrypt a business’s data and demand payment for the decryption key. Even where businesses choose not to pay — and the official guidance from the National Cyber Security Centre is not to do so — the average downtime following a ransomware attack is 21 days. For a business that cannot operate without access to its systems, 21 days of downtime is a serious commercial crisis.

Business email compromise, supply chain attacks, and credential stuffing complete the picture. The threat environment facing UK SMEs in 2026 is more sophisticated, more automated, and more persistent than it was five years ago — and it continues to evolve.

The Cyber Essentials baseline

The UK Government’s Cyber Essentials scheme provides a structured framework of five technical controls that, taken together, protect against the large majority of common cyber attacks. Cyber Essentials certification is mandatory for businesses supplying certain government contracts, but its value extends well beyond that context: it represents a sensible, auditable baseline for any business that handles customer data, processes online transactions, or relies on IT systems for its operations.

The five controls are as follows.

Firewalls. A properly configured boundary firewall controls what traffic is permitted to enter and leave the network. Without an effective firewall, systems are exposed directly to internet-based attacks. Firewall configuration is not a one-time task — rules need to be reviewed and maintained as systems and requirements change.

Secure configuration. Default settings on software, hardware, and operating systems are frequently insecure — designed for ease of use rather than security. Secure configuration means disabling unused features, removing default credentials, and ensuring that systems are set up in a way that minimises the attack surface.

User access control. Not every user needs access to every system or data set. Limiting user privileges to what is genuinely required for each role — and ensuring that administrative access is tightly controlled — limits the damage an attacker can do if they compromise a user account. This control also covers multi-factor authentication, which is one of the most effective individual defences against credential-based attacks.

Malware protection. Antivirus and anti-malware software, properly configured and kept up to date, provides a layer of defence against known malicious software. It is not a complete defence on its own, but it is a necessary component of a layered approach.

Patch management. Software vulnerabilities are discovered constantly. Vendors release patches to address them. Businesses that fail to apply patches promptly leave known vulnerabilities open to exploitation — and many of the most damaging attacks of recent years have exploited vulnerabilities for which patches were already available at the time of the incident.

Digital cybersecurity shield representing business data protection
The five Cyber Essentials technical controls provide a baseline defence that significantly reduces exposure to the most common attacks facing UK SMEs.

What cyber insurance actually covers

Technical controls reduce risk. They do not eliminate it. Even well-protected organisations experience successful attacks — because attackers are persistent, because human error is inevitable, and because the threat environment continues to evolve faster than defences can keep pace. Cyber insurance is the mechanism that manages the financial consequences when defences are overcome.

A well-structured cyber policy covers several distinct categories of exposure.

Incident response costs. When a breach occurs, the immediate priority is containment and recovery. This requires specialist expertise — cyber forensics investigators to establish what happened and how, IT professionals to rebuild affected systems, legal advisers to navigate regulatory obligations. Cyber policies typically provide access to a 24/7 incident response team as a first-response service, with the associated costs covered. For a small business without internal expertise, this access is often the most practically valuable element of the policy.

Business interruption. If a cyber incident takes systems offline, the business may be unable to trade. Business interruption cover under a cyber policy compensates for revenue lost during the period of disruption, subject to a waiting period and policy terms. This is distinct from business interruption under a property policy, which is unlikely to respond to a cyber-caused loss.

Regulatory and legal liability. A data breach that exposes personal data of customers or employees may trigger regulatory obligations under UK GDPR — including mandatory notification to the ICO and, in some cases, to the affected individuals. Regulatory fines, legal defence costs, and settlements arising from third-party data breach claims are covered under the liability sections of a cyber policy.

Cyber crime cover. Fraudulent payment diversion — where an attacker intercepts communications to redirect a payment to a fraudulent account — and other forms of cyber-enabled fraud can result in direct financial losses that are not covered by standard property or liability policies. Cyber crime cover within a policy addresses this gap.

The three-stage path to SME cyber resilience

For SMEs approaching cyber security for the first time, the scale of the task can appear overwhelming. The practical reality is that a proportionate response does not require enterprise-level investment — it requires a structured approach that builds capability in stages.

The Foundation stage is the implementation of the five Cyber Essentials technical controls. This is the minimum baseline for any business that operates online. Many businesses will find that a significant proportion of the controls are already partially in place — the task is to audit current arrangements, identify gaps, and close them. Achieving Cyber Essentials certification provides external validation that the baseline has been met.

The Build stage adds capabilities that go beyond the basic technical controls. This includes regular staff security awareness training — given that phishing accounts for 85% of incidents, training employees to recognise and report suspicious communications is among the highest-return investments a business can make. It also includes security monitoring tools that provide visibility into unusual activity on the network, and a basic incident response plan that tells the business what to do if an attack occurs, rather than having to improvise under pressure.

The Maintain stage is the ongoing discipline of keeping defences current. Threat actors evolve their techniques continuously. Patches must be applied. Access rights must be reviewed when staff change roles or leave. Backups must be tested. Cyber insurance policies must be reviewed annually to ensure they remain aligned with the business’s current risk profile and the scope of cover it genuinely needs.

Red error screen on a computer representing a ransomware cyber attack
Ransomware attacks against UK businesses exceeded 19,000 last year — with an average downtime of 21 days per incident, representing a serious commercial crisis for any SME.

The DK Perspective

The businesses we are most concerned about are not the ones that have assessed their cyber exposure and decided not to buy insurance — it is those that simply have not thought about it, or that assume their general business policy covers cyber losses. It rarely does, and the gap between what a standard business policy covers and what a cyber incident actually costs can be very wide indeed.

If your business has not reviewed its cyber security arrangements and insurance cover recently — or if you are not sure whether your current policy responds to a ransomware or phishing incident — please get in touch. A conversation costs nothing, and the peace of mind of knowing you are properly covered is worth considerably more.

— Daines Kapp Insurance Brokers

Sources and further reading

  • UK Government: Cyber Security Breaches Survey 2025
  • National Cyber Security Centre: Cyber Essentials Scheme Overview
  • NCSC: Ransomware — What CEOs Need to Know
  • ICO: Personal Data Breaches — Reporting Obligations Under UK GDPR
  • Hiscox Cyber Readiness Report 2025 — UK SME Cybercrime Data
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Kalliopi Sifakaki
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I was very pleased with the service from Daines Kapp. Donna was incredibly helpful throughout the whole process, always patient, knowledgeable and responsive with all my queries. She made the whole experience straightforward and reassuring, particularly as I had very little knowledge of this area. A really positive experience overall.
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Andy Yabrudy
57 days ago
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DAINES KAPP are by far the best insurance brokers I have ever dealt with (and I have had some bad experiences with the insurance industry, as many have). It was refreshing to work with George and Obed especially. They listened to the requirements, worked hard to iron out any policy wording issues with the insurance company and were very easy to communicate with (no waiting on phone calls). Their fees are very reasonable and they get the job done quickly. HIGHLY RECOMMENDED!!
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A Brown
167 days ago
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professional in every way.. Seamless transactions and nice people to do business with.
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Pete Bracey
176 days ago
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I have worked with Dains Kapp for many years. Their deep understanding and experience of the insurance world is an invaluable asset to the day to day operation of our business. Thank you very much for your continued support.
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Graham Pitts
179 days ago
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Great service - ALWAYS!
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michael vallance
180 days ago
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I have used Daines Kapp for several years now, they always are 100% professional and customer care is second to none , I cannot praise them enough Micky v
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Robert Harrop
245 days ago
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Great service, I have recommended Daines Kapp to other business owners.
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Andrew Black
274 days ago
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Our business has used Daines Kapp for many years and we have always found the service to be excellent. Great Customer Service and very competitive rates.
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Billy ryan
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I have used Daines Kapp for a few years now and just love the service. I don't have to worry about shopping around or having policies with different companies. Its all looked after in one place, to a high level.
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333 days ago
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Our experience with Diane’s Kapp has been excellent,our broker Alan is such a funny guy he makes it effortless. We have been with them for 15yrs and have a great relationship Yes I recommend Diane’s Kapp
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September 2026
Stefan Daines Contributes to Insurance Times In Focus: Can Cyber Insurance Keep Up with AI?
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Daines Kapp Insurance Brokers Ltd
Daines Kapp House,
4 Baldock Street,
Ware, Hertfordshire, SG12 9DZ

T: 01920 484844

E: [email protected]

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Daines Kapp Insurance Brokers Limited is authorised and regulated by the Financial Conduct Authority. Our FCA Register number is 305208. You can check our status at www.fca.org.uk/firms/systems-reporting/register or by contacting the FCA on 0800 111 6768. Registered in England No. 2367306. Registered Office: Daines Kapp House, 4 Baldock Street, Ware, Herts SG12 9DZ

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