Privacy Policy

The Data We Collect

The data we collect, including any personal and sensitive data, will be the contractual information necessary to provide quotations and arrange and administer your insurance. If you refuse to provide any of the information requested, we will be unable to quote or offer cover.

What We Do With the Information We Gather

Internal Use

• Internal record keeping.
• To improve our products and services.
• To contact you about your insurance arrangements.
• To analyse our business and the insurance market, using our broking platform and related tools, so that we can improve the service and terms we offer.

Marketing & Research

• With your consent, we may send promotional emails about new products, special offers or other information which we think you may find interesting.
• From time to time, we may contact you by email, phone, or mail for market research purposes.

Website Customisation

We may use the information to customise the website according to your interests.

Use of Artificial Intelligence

We use enterprise-grade Artificial Intelligence (AI) services within our business, including AI tools provided by established technology providers and AI features embedded within our broking platform, to summarise insurer policy wordings, extract information from documents, prepare documents for client review, and assist with administrative tasks across the policy and claims lifecycle. These tools allow us to process your documents and requirements more efficiently and accurately.

Your personal data is processed within secure, encrypted environments governed by data processing agreements with each provider. We do not permit any technology provider processing personal data on our behalf to use it to train or develop AI models. These providers may use data that has been fully anonymised and aggregated, so that neither you nor any individual can be identified, to improve and develop their services.

Where we share your information with insurers and other market participants to obtain quotations or arrange and administer your insurance, they receive it as independent data controllers and process it in accordance with their own privacy notices, which we recommend you review.

Some AI services may process personal data outside the UK, under the UK International Data Transfer Addendum to the EU Standard Contractual Clauses, the UK adequacy regulations, or an equivalent transfer mechanism approved by the Information Commissioner’s Office, as set out in each provider’s data processing agreement. All AI-generated outputs are reviewed by qualified staff before being relied upon. We do not make decisions about your coverage or premiums based solely on automated processing.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

International Transfers & Safeguards

Your information may be passed to countries outside the UK/European Economic Area (“EEA”). For example, this may happen if any of our servers or service providers are located outside these areas. These countries may not have similar data protection laws to the UK/EEA. If we transfer your information outside the UK/EEA, we will ensure that appropriate safeguards (such as Standard Contractual Clauses) are in place so that your personal data continues to be protected.

Cookies

How We Use Cookies

Our website uses cookies to help us provide a better service. You can control cookies through your browser settings.

Types of Cookies We Use

• Google Analytics cookies (_ga, _gali, _gat, _gid, _utm*): used to collect information about how visitors use our website in an anonymised way (e.g. visitor numbers, referral sources, pages visited).
• Civic Cookie Control (CookieControl): remembers your cookie preferences.
• WordPress/System Cookies (wordpress_*, wp-*): used to provide a better browsing experience, including remembering login sessions and comments.

Links to Other Websites

Our website may contain links to other websites of interest. However, once you use these links to leave our site, please note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and review the privacy policy applicable to the website in question.

Controlling Your Personal Information

Marketing Preferences

• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected].
• Any items of electronic marketing we send you (for example, an email newsletter) will contain a clear “opt-out” link. Clicking on the link will immediately remove you from our electronic mailing list(s).

Access & Corrections

You may request details of personal information which we hold about you under the UK GDPR and Data Protection Act 2018. If you would like a copy of the information held on you, please write to:

Or email us using our contact form. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

Your Rights

Under the UK GDPR and Data Protection Act 2018, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request erasure of your data, where legally permitted.
• Restrict or object to our processing of your data.
• Request transfer of your data to another provider (data portability).
• Withdraw your consent to marketing at any time.
• Lodge a complaint with the UK Information Commissioner’s Office (www.ico.org.uk) if you are unhappy with how your data is handled.