Daines Kapp Insurance Brokers Ltd
Daines Kapp House,
4 Baldock Street,
Ware, Hertfordshire, SG12 9DZ
T: 01920 484844
Daines Kapp has been an independent, family-owned insurance broker since 1989. Independent judging is a useful test of whether the way we work for clients stands comparison with the best in the market, and this page records the recognition the firm and its people have received. We update it as results are announced.
Winner 2026
Category: Apprentice Employer of the Year: SME.
Organiser: The Chartered Insurance Institute (CII). Ceremony: Central Hall Westminster, London, 16 October 2026.
Result: Winner.
The award recognises our commitment to developing talent through apprenticeships. It follows George Worby being named Insurance Practitioner Apprentice of the Year at the CII’s apprenticeship awards in 2023.
In 2026 Daines Kapp was named a finalist at the British Insurance Awards, the UK Broker Awards and the Insurance Times Awards, shortlisted in six categories across the three programmes.
Finalist 2026
Categories: Insurance Broker of the Year; Small Broker of the Year.
Host: Insurance Post. Ceremony: Royal Albert Hall, London, 8 July 2026.
Result: Finalist in both categories.
What the judges saw: a family-founded independent broker competing in the open Broker of the Year category alongside the largest firms in the market, on the strength of bespoke advice, client care and service.
Read the announcement: Daines Kapp Shortlisted for Two Prestigious British Insurance Awards 2026.
Highly Commended 2026
Categories: Commercial Lines Insurance Broker of the Year; Insurance Broker of the Year for London & the South East.
Host: Insurance Age. Ceremony: The Vox, NEC Birmingham, 8 October 2026, as part of UK Broker Week.
Result: Highly Commended in Insurance Broker of the Year for London & the South East, one of only two firms recognised by the judges in that category.
What the judges saw: commercial advice for businesses across London and the South East, clear plain-English documentation, a proactive approach to uninsured exposures and a commitment to developing talent through apprenticeships.
Read the announcement: Daines Kapp Shortlisted for Two UK Broker Awards 2026.
Finalist 2026
Categories: Commercial Lines Broker of the Year; Excellence in AI.
Host: Insurance Times. Ceremony: Grosvenor House, London, 2 December 2026.
Result: To be announced on 2 December 2026.
What the judges saw: growth built on advice rather than premium volume, a named adviser for every client, and AI tools built in-house to make bespoke advice clearer and faster, with a qualified broker approving every document.
Read the announcement: Daines Kapp Shortlisted for Two Insurance Times Awards 2026.
George Worby, Account Handler, was named Insurance Practitioner Apprentice of the Year 2023 at the inaugural CII and PFS Apprenticeship Awards, presented by the Chartered Insurance Institute at the Insurance Hall, London, on 9 November 2023. George was invited to return as a judge at the 2025 awards. Read more about George’s award.
Stefan Daines, Broking Director, is a Fellow of the Chartered Insurance Institute and a Chartered Insurance Broker, and has served on the CII Community Broking Board since 2024.
Daines Kapp is a BIBA Accredited Cyber Insurance Broker, recognised by the British Insurance Brokers’ Association for specialist cyber expertise. The firm is a member of BIBA and the Institute of Insurance Brokers, and a member of WTW Networks (Willis Networks), which gives clients access to the wider specialist insurance market. In 2025 BIBA featured Daines Kapp for its work helping a client obtain flood cover through the BIBA Flood Insurance Directory.
Each of the three broker award programmes above is judged independently. Firms submit a written entry against published criteria, and shortlisted entrants are then interviewed or present to a judging panel before the winners are chosen. Daines Kapp is judged against brokers of every size, including national and international groups, in the open categories.
5.05.0Top Rated ServiceVerified by TrustindexTop Rated Service
- 5.0 Excellent rating Last 12 months
- New reviews collected regularly Recent review activity detected
- Responds to customer reviews 95% response rate within 48 hours
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Kevin Wall11 days agoTrustindex verifies that the original source of the review is Google.
Excellent brokers. Donna is first class in looking after all our insurance needs.Posted on Google![]()
Kalliopi Sifakaki37 days agoTrustindex verifies that the original source of the review is Google.
I was very pleased with the service from Daines Kapp. Donna was incredibly helpful throughout the whole process, always patient, knowledgeable and responsive with all my queries. She made the whole experience straightforward and reassuring, particularly as I had very little knowledge of this area. A really positive experience overall.Posted on Google![]()
Andy Yabrudy91 days agoTrustindex verifies that the original source of the review is Google.
DAINES KAPP are by far the best insurance brokers I have ever dealt with (and I have had some bad experiences with the insurance industry, as many have). It was refreshing to work with George and Obed especially. They listened to the requirements, worked hard to iron out any policy wording issues with the insurance company and were very easy to communicate with (no waiting on phone calls). Their fees are very reasonable and they get the job done quickly. HIGHLY RECOMMENDED!!Posted on Google![]()
A Brown201 days agoTrustindex verifies that the original source of the review is Google.
professional in every way.. Seamless transactions and nice people to do business with.Posted on Google![]()
Pete Bracey210 days agoTrustindex verifies that the original source of the review is Google.
I have worked with Dains Kapp for many years. Their deep understanding and experience of the insurance world is an invaluable asset to the day to day operation of our business. Thank you very much for your continued support.Posted on Google![]()
Graham Pitts213 days agoTrustindex verifies that the original source of the review is Google.
Great service - ALWAYS!Posted on Google![]()
michael vallance214 days agoTrustindex verifies that the original source of the review is Google.
I have used Daines Kapp for several years now, they always are 100% professional and customer care is second to none , I cannot praise them enough Micky vPosted on Google![]()
Robert Harrop279 days agoTrustindex verifies that the original source of the review is Google.
Great service, I have recommended Daines Kapp to other business owners.Posted on Google![]()
Andrew Black308 days agoTrustindex verifies that the original source of the review is Google.
Our business has used Daines Kapp for many years and we have always found the service to be excellent. Great Customer Service and very competitive rates.Posted on Google![]()
Billy ryan357 days agoTrustindex verifies that the original source of the review is Google.
I have used Daines Kapp for a few years now and just love the service. I don't have to worry about shopping around or having policies with different companies. Its all looked after in one place, to a high level.Showing our latest reviews
Daines Kapp Insurance Brokers Ltd
Daines Kapp House,
4 Baldock Street,
Ware, Hertfordshire, SG12 9DZ
Daines Kapp Insurance Brokers Limited is authorised and regulated by the Financial Conduct Authority. Our FCA Register number is 305208. You can check our status at www.fca.org.uk/firms/systems-reporting/register or by contacting the FCA on 0800 111 6768. Registered in England No. 2367306. Registered Office: Daines Kapp House, 4 Baldock Street, Ware, Herts SG12 9DZ
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