We Value Your Feedback: Addressing Your Concerns

At Daines Kapp Insurance Brokers, we strive to deliver exceptional service to every client. We understand, however, that on rare occasions, things might not go according to plan. It’s important to us that you feel heard and have a clear path to address any concerns. Your feedback is valuable to us. We appreciate you letting us know about any concerns and working towards a positive outcome together.

Providing Your Feedback Directly

We encourage you to contact us directly if you have a complaint. This allows us to understand the issue promptly and work towards a swift resolution. We’re committed to finding a satisfactory outcome for you.

Here are the convenient ways to contact our dedicated team:

Complaints in writing to:

The Complaints Manager,
Daines Kapp Insurance Brokers Ltd,
Daines Kapp House,
4 Baldock Street,
Ware, Herts
SG12 9DZ

Complaints by phone on:

01920 484844

Taking Further Action

The Financial Conduct Authority (FCA) regulates our services. If we are unable to resolve your complaint to your satisfaction, you may be eligible to escalate it to the Financial Ombudsman Service (FOS) for an independent review.

Referral to the The Financial Ombudsman Service

Our services are covered by the Financial Ombudsman Service. This organization provides a free, impartial service to settle disputes between financial businesses and their customers. If you cannot settle a complaint with us, eligible complainants may be entitled to refer it to the Financial Ombudsman Service for an independent assessment.

Website: https://www.financial-ombudsman.org.uk/

Phone: 0800 023 4567

Address: Financial Ombudsman Service,
Exchange Tower,
London,
E14 9SR